BCI offers the largest, pan-domain and the world’s only range of role-calibrated Credentialing and Certification programs for BPO professionals – based on the first, most comprehensive and the only dedicated-to-BPO Human Competence Master Standards (HCMS Release 3.1) in the world. These credentials have been approved and are controlled by the BPO Professional Certification Council (BPCC) through its various charters.

BCI professional certifications are treated as qualification benchmarks for different BPO roles and positions and are deployed by BPO companies for hiring, promotion and performance management. BCI’s fresher certifications have created a powerful new way to build employability of youths in all major BPO countries and have also changed the way BPO industry recruits entry level talents. 

BCI’s 6 sharply defined Certification clusters are tailored for Business Leaders, Functional Leaders, Managers, Team Leaders, Senior Associates, and Fresh Talents. Several of world’s leading training companies have been appointed by BCI as authorized Certification Training Providers in more than 30 countries and these companies offer well-structured certification training through their centers across almost 300 locations worldwide.

In its version 3.0, the global BPO industry seems increasingly sapped of sharp, committed young associates, who can readily slip into newer and intellectually more challenging roles in the more complex Call Centers and BPOs of the third millennium economy. For the past several years, the BCI Human Competence Certifications for Fresh BPO/ KPO Talents have been changing the talent supply scenario in many leading BPO countries. Based on the world’s first unified set of standards for BPO Professionals - the HCMS21 Release 3.1, (Human Competence Master Standards) - expectedly, BCI Fresher Certifications have rapidly become the de-facto Qualification benchmarks for entry-level assignments in leading BPO/ KPO organizations worldwide.

Covering all critical BPO/ KPO domains like Customer Service, Transaction Processing, Back-office services, Finance & Accounting and Technical Support, BCI’s CCIP® (Customer Interaction), CBPA® (Business Processes), CFPA® (Financial Processes), CTSA® (Technical Support), certifications straddle the entire BPO service provider space.

In 2009-2010 alone, more than 50,000 fresh, young, talented university graduates are poised to attain BCI Certifications in almost 30 countries. Typically, some of the world’s best BPO Training companies - who are BCI’s authorized Certification Training Providers - train these young aspirants in BPO/ KPO-specific knowledge- and skills- dimensions in more than 300 locations worldwide and prepare them for BCI Certification Examination (BCE).

In addition, today, nearly 1500 colleges and universities across continents offer BCI Certification Training under the BCI Mission Million! Initiative, through which BCI and its partners aim to produce 1one million BPO Certified potential young Agents by year 2012.

To know more about BCI Certification Programs for BPO professionals, please log on to: www.bpocertifications.com