Kenyan BPO industry needs fresh, young talents in millions and ABA is determined to develop them. Indeed, developing young talents for the BPO industry in Kenya is an extremely challenging task because there are numerous types of BPOs and they need fresh talents with varying capabilities and skill-sets. But, ABA has worked hard for several years to bring the world’s most advanced BPO training and development programs to Kenya. These training programs not only equip individuals best for employment in even the largest of BPO companies, but also prepare them for the BCI Certification examinations.

These training programs are founded on the global standards set by BPO Certification Institute, Inc (BCI) the world leader in BPO standards and Certifications and cover all critical BPO employability domains - transaction processing, finance & accounting, technical helpdesk and customer service. ABA offers highly structured training programs for Agents, Team Leaders, Managers and senior professionals. Very shortly, we are also going to launch Kenya most advanced KPO training programs for the domains of Marketing Analytics, Financial Analytics and Survey Designing among others.

Specially trained and experienced trainers are entrusted with the onerous responsibilities of developing skill-sets in all BPO-critical areas like language, floor/ bay conduct, work-performance management and service delivery in various process groups like transaction and back-office; finance and accounting; helpdesk and technical support, customer service and telemarketing and also marketing research, financial analysis etc.

The Various Campus Programs for BCI Pre-experience Certifications offered by ABA are as follows:

CampusCCIP - Certified Customer Interaction Professional (CCIP®)
CampusCBPA - Certified Business Process Associate (CBPA®)
CampusCFPA - Certified Financial Process Associate (CFPA®)
CampusCTSA - Certified Technical Support Associate (CTSA®)


Apart from these Campus Programs, ABA also offers Master Classes for BCI Post-experience Certifications for

BPO Specialist
Certified Customer Interaction Specialist (CCIS®), Certified Business Process Specialist (CBPS®), Certified Financial Process Specialist (CFPS®), Certified Technical Support Specialist (CTSS®)

BPO Team Leader
Certified BPO Team-Lead Specialist (CBTS®)

BPO Managers
Certified BPO Operations Manager (CBOM®), Certified BPO People Manager (CBPM®), Certified BPO Training Manager (CBTM®), Certified BPO Quality Manager (CBQM®)

BPO Functional Leaders
Certified BPO Operations Leader (CBOL®), Certified BPO People Leader (CBPL®), Certified BPO Quality Leader (CBQL®)