Critical Objectives of CampusCFPA
BCI authorized Certification Training Providers worldwide seek the following outcomes from the CampusCFPA Certification Training Program:
- The trainee students should be able to qualify and pass the BCI Certification Examination and get BCI Certified.
- The trainee students should develop BPO-requisite knowledge-base and skillsets to work at the entry level in Finance & Accounting BPO organizations.
- The trainee students should be able to conduct themselves as responsible global citizens and ethical performance-driven professionals.
- The trainee students are able to get employment offers from BPO companies after getting BCI Certified.
Training Mechanism & Methodology:
Since the target trainees are fresh students with a majority of them in-experienced in BPO, African BPO Academy considers it important to follow a mix of training and learning methods and aids to help them develop skills and internalize BPO-critical knowledge. ABA and all other authorized BCI Certification Training providers use the following training instruments and methods across campuses in Kenya:
- Instructor/ Trainer-led classroom/ training sessions for learning of concepts and principles related to various BPO industry dimensions.
- Role Plays and Case Demonstrations to help internalize knowledge and application skills in critical areas.
- Quizzes and PC-Skills assignments to help refine and polish tasking skills as required in entry level assignments in BPOs.
- Company visits to BPO organizations and call centers.
- Internal Tests to ensure continuous learning of students.
Program Plan:
| Important Training Areas in CFPA® Certification Program |
| Module 1 |
BPO Industry & Operations |
The concept of BPO; Issues and Challenges on the Floor; Specifics of Voice (In and Outbound, Help Desk, Tech-Support), Email, Chat & Transaction Processing; Types of BPOs; Basics of BPO Technology Infrastructure; Agent-Level Responsibilities/ Tasks/ Roles in Various Forms of BPOs; Outsourced Knowledge, Finance, Accounting, HR Processes; Outsourced Manufacturing Processes; Outsourced IT Processes; the Importance of ITES in BPO |
| Module 2 |
Essentials of Finance, Accounting & Statistics |
Accounting Framework; The Balance Sheet and the Recording of Transactions; The Income Statement and Principles of Accrual Accounting; The Accounting Process, Bookkeeping, Reconciliations; US GAAP; Time Value of Money; Cost Concepts; Indirect Allocation of Costs; Activity Based Costing; Managerial Accounting; Data Interpretation; Quantitative Techniques & Basic Statistics |
| Module 3 |
Procure to Pay Processes |
Invoice Processing, Credit Note Processing, Payment Processing, Supplier Administration, Project Specific Accounting & Reporting, Customer Invoice Processing, Cash Application, Credit & Collections, Payment Management, Cheque Processing, Receipt Allocations, Standing Order Mandate, Bank Reconciliation, General Ledger, Inter/Intra Company, Fixed Assets, Financial Reconciliations, Monthly/ Quarterly/ Qnnual close; Payroll Processing |
| Module 4 |
Order to Cash Processes |
Customer Collaboration and Data Management; Information Processing, Credit & Collections; Analysis & Reporting
|
| Module 5 |
Record to Reporting Processes |
Fundamentals of all Record-to-report Financial Processes including Awareness of Financial Analysis Techniques, Accounting Support, Master Data Management; Month End Closing; Analysis & Reporting; Reconciliations; Reporting |
Module 6
|
Personal Effectiveness Principles and Techniques |
Working in a 24X7 Environment; Important Cultures of the World; Understanding Productivity and Performance Metrics; Prioritizing & Planning Daily Work; Clearing Back-Logs; Meeting Targets; Time Management; Conflicts Resolution; Stress Management; Working with Peers, Subordinates and Seniors; Crisis Management |
Module 7
|
English Language Proficiency |
Grammar, Written & Spoken English Structure, Pronunciation, Intonations; Basic Vocabulary; Neutralized Accent |
The Training areas mentioned in the grid are not exhaustive.
For details, please refer to the Official BCI CFPA® CBOK.
BCI CFPA® Certification Examination:
1) Components of CFPA® Assessment for first-time BCI Registrants
| Assessment Components |
Marks |
| Written CFPA® Examination |
300 |
| English Language & Communication |
300 |
| TOTAL |
600 |
1) The Written CFPA® BCE Test Paper carries 75-100 multiple choice- answer type questions with 300 marks on the maximum and is timed for 120-150 minutes.
2) The written BCE carries questions based on topics and areas mentioned in the CFPA® CBOK.
3)
The weights accorded to different knowledge-areas in the CFPA® Test Paper are as follows:
| Weights accorded to different test-areas/ Modules in the CFPA® Certification Examination |
| Module 1 |
Module 2 |
Module 3 |
Module 4 |
Module 5 |
Module 6 |
Module 7 |
| BPO Industry & Operations |
Essentials of Finance, Accounting & Statistics |
Procure to Pay Processes |
Order to Cash Processes |
Record to Reporting Processes |
Personal Effectiveness Principles and Techniques |
English Language Proficiency |
| 8% |
15% |
12% |
15% |
15% |
15% |
20% |
|
4) RETEST FACILITY:
- BCI allows FREE reappearance opportunity to registrants/ participants after the First Failure. The registrants/ participants have to apply for the Retest in a prescribed format available with the CTPs and are bound to follow the examination schedule as fixed by BCI.
- If a registrant/ participant fails for the second time (called the Second Failure), (s)he is spun back to the pre-certification training (PCT) stage and (s)he has to undergo the PCT all over again after paying the fee prescribed by the BCI CTP at the time of re-registration.
Certification Life:
A CFPA® Certificate is valid for exactly 5 years from the date of its award. Application for re-certification to BCI has to be made at least three months prior to the date of expiry of the Certification. Recertification applicants have to take the CFPA® Refresher Examination and submit a Self-Evaluation Report.
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