BPO industry is among the largest recruiters of young talents internationally. Ever since BPO has gone beyond Call Centers and included Non-voice Services as well, not only the employment potential in the industry has further expanded manifold, but the quality of jobs and careers has improved vastly and become attractive for ambitious, serious individuals. African BPO Academy envisions empoweing youths of Kenya with knowledge, skills and international Certifications so that they can join the BPO industry in a big way.   

BPO industry has simple, but certain unique skill and competence requirements, which are not innate in most Kenyan young talents - and such competencies require to be developed through special training. Proficiency in English Language, well-developed and confident personality, good awareness about general business environment & BPO industry and a thorough exposure to the basics of what happens in BPO and how services are delivered in BPO companies.  

Build on the most advanced BCI knowledge platforms, the ABA BPO training programs cover all prominent BPO domains including finance and accounting, transaction processing, technical support and helpdesk, KPO and even voice-based customer-services. After training, BCI examines the trainees and those who qualify, are awarded prestigious BCI Certifications and attendant Designations.

Notably, the BCI credentials and designations add tremendous value to the employability of a young graduate for the BPO industry. The Kenyan BPO industry has a huge employment potential and ABA determined that young college graduates from Kenya should really make a headstart in their careers by joining the booming BPO industry.