BPO Certification Institute, Inc., United States of America

BCI – BPO Certification Institute, Inc., is the world’s largest standards and certification body for BPO professionals and BPO companies. African BPO Academy is the authorized BCI Certification Training provider for Kenya, Tanzania, Uganda, Rwanda and Nigeria. BCI is present across 40 countries and its certifications are available in more than 300 locations globally.

KENYA BPO & CONTACT CENTRE SOCIETY KBCCS is one of Kenya’s oldest industry platforms for BPO and Call Center organizations. African BPO Academy is collaborating with KBCCS to help promote consciousness about global human competence standards across Kenyan Call Centers and BPOs. Both ABA and KBCCS aim at making Kenyan BPO industry globally competitive by helping the industry and its professionals embrace international standards like those of BCI. KBCCS has endorsed the ABA BPO training programs and is supporting ABA’s nationwide talent-pool development program, which is actually a part of the BCI Mission Million program in which worldwide, by 2012, 1 million fresh BPO talents shall be available to the global BPO industry. Member BPO companies and Call Centers of KBCCS are eager to hire professionals trained on BCI’s global standards by the African BPO Academy. www.kenyabposociety.or.ke

JOMO KENYATTA UNIVERSITY OF AGRICULTURE & TECHNOLOGY

Jomo Kenyatta University of Agriculture and Technology is situated in Juja, 36 kilometres North East of Nairobi, along Nairobi-Thika Highway.
It was started in 1981 as a Middle Level College (Jomo Kenyatta College of Agriculture and Technology (JKCAT)) by the Government of Kenya with the generous assistance from the Japanese Government. On 1st September 1988, H.E. Daniel Arap Moi, declared JKCAT a constituent College of Kenyatta University through a legal Notice, under the Kenyatta University Act (CAP 210C). The name of JKCAT officially changed to Jomo Kenyatta University College of Agriculture and Technology (JKUCAT). It was finally established as a University through the JKUAT Act, 1994 and inaugurated on 7th December 1994.

AFRICAN ADVANCED LEVEL TELECOMMUNICATIONS INSTITUTE

During the 1970’s there were a number of United Nations Development Programs (UNDP) supported projects developed by International Telecommunications Union (ITU). These projects were meant to assist African governments to set up their own centers for basic telecommunications training. A proposal to establish an advanced level training institute for the countries of Eastern and Southern Africa to complement the action already taken in the sub-regions was adapted and funded for in 1987.

African Advanced Level of Telecommunications Training Institute (AFRALTI) was then established as an Intergovernmental Institute to provide advanced level training opportunities to middle and senior level management staff in both technical and managerial positions in the telecommunications sector in Eastern and Southern Africa.

In 2002, the International Telecommunications Union (ITU) designated and supported AFRALTI to develop into a center of excellence in the provision of ICT solutions to Organizations in English Speaking African Countries, further broadening its roles to include; provision of Consultancy Services, acting as a focal point for regional information society initiatives, center for seminars colloquia, symposiums and a hub for network of regional training institutions in the information Communication Technologies (ICT) sector, in addition to the initial role of providing advanced training for the telecommunication sector.

Consultancy
Since its inception, AFRALTI has trained over 9000 people in various fields from 500 different organisations from the region and abroad. Our clients include telcom operators, regulators, ICT poicy makers and governments among others. AFRALTI has partnered with with other organisations and individual consultants who work with the Institute so as to meet clients' needs and expectations. These include:

• Government of member states
• International Telecommunications Union (ITU)
• Neotelis Telecommnunications of Canada
• Cisco System from USA - Networking tecnologies
• IFT (Mozambique)
• International Institute of Telecommunications (IIT) of Canada
• GTUC - GhanaTelecommunications University Colllege.
  

GLOBAL  BPO SOLUTIONS (GBPS)

GBPS is a provider of customised solutions in Manpower Development. As a Training Solutions provider, they provide diverse training modules designed to aid in the personal and professional growth of people and their organizations.

As an organisation, they specialise in training and Development, HR Recruitement and Institutional Training. GBPS is a strategic KPO/BPO Training consulting firm that partners organizations in the People side of their business agenda.

CAREER TRAINING CENTRE

CTC Group is a leading human resource development and consultancy group in Eastern Africa . The group offers education & training solutions as well as human resource, business and management consultancy to solve a wide range of business problems through delivery of high quality people development skills.

CTC Group is endowed with the knowledge, vision, experience and skills derived from over fifteen years of experience in education, training and human resource and business consultancy and partners with internationally recognized institutions of higher learning, corporate and industry players. Through investing in processes, systems, resources, technologies, innovation, R & D, industry networking and best practice, they aim to impart enhanced level of internationally acceptable standards of manpower development and mobilization.

The services and solutions offered by CTC Group include Education & Training and Corporate Consultancy.